Shipping & Returns
We ship worldwide from Taiwan.
Sending your order
Orders are packed and sent within one to three working days. Once yours is on its way, we'll email you tracking. Shipping is worked out at checkout, by weight and destination, so you see the cost before you pay. [Optional: orders over [amount] ship free.]
Who carries it
Most orders travel with Chunghwa Post; express orders, and everything bound for the United States, go by DHL or another express courier. Everything is tracked.
Roughly how long
Once sent — customs can add time:
- Taiwan: 1–3 working days
- Japan and East/Southeast Asia: 3–7 working days
- United States: 3–7 working days, by express courier
- UK and Europe: 6–12 working days
- Australia, New Zealand, and elsewhere: 7–15 working days
These are estimates, not promises.
Duties and taxes
Orders crossing a border may meet import duties or taxes on arrival. These are set by your country, aren't part of what you pay us, and are yours to settle — if you're unsure, it's worth checking your local rules first. For the United States in particular: under current rules, every order is liable for duties whatever its value, collected by the courier before it reaches you.
If something goes astray
If your order seems lost or stuck, write to us and we'll help find it.
Returns and exchanges
You have 14 days from delivery to return or exchange a piece. It needs to come back unworn, unwashed, and clean, with its tags and packaging — we can't take anything that's been worn or marked. Write to us first with your order number, say whether you'd like a refund or an exchange, and we'll tell you how. Please wait to hear from us before sending anything back.
Return postage is yours to cover, unless the piece is faulty or we sent the wrong thing — then it's on us. Use a tracked service; we can't answer for returns lost on the way. Once your return reaches us and we've checked it, we'll refund your original payment method, usually within 5–10 working days, though your bank may take a little longer to show it. Original shipping isn't refundable unless the piece was faulty.
We're happy to exchange for another size or piece while stock lasts; if it's gone, we'll refund you instead. Made-to-order pieces, gift cards, and anything marked final sale can't be returned.
Your rights
If you're in Taiwan, the Consumer Protection Act gives you seven days from delivery to cancel an online order, no reason needed — separate from, and on top of, everything above. Consumers elsewhere may have similar rights. Nothing here takes them away.
Questions about your order — hello@saneseity.com.